Shipping Policy

Last updated: June 2026

1. Processing Time

All orders are processed within 3–5 business days after payment confirmation. During peak periods or for custom orders, processing may take longer. You will be notified by email if there are any delays.

2. Shipping Rates

We offer free worldwide shipping on all orders. There are no additional shipping charges at checkout.

3. Estimated Delivery Times

🇺🇦 Ukraine: 2–5 business days
🇪🇺 European Union: 7–14 business days
🇬🇧 United Kingdom: 7–14 business days
🇺🇸 United States: 10–18 business days
🇨🇦 Canada: 10–18 business days
🇦🇺 Australia: 12–21 business days

Delivery times are estimates and may vary due to customs processing, holidays, or carrier delays.

4. Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online.

5. Customs & Duties

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

6. Damaged or Lost Packages

We pack every item with great care. If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date with photos of the damage. We will work with you to find the best solution.